PERMANENT JEWELRY

 

• All permanent jewelry is final sale once the chain is cut. 
• One complimentary re-weld if it breaks at the weld point or you decide chain must be adjusted to a smaller size within 14 days post-appointment within our availability.
• Outside 14 days: starting at $20 + tax per re-weld.
• Lost chains require full repurchase.
• Jewelry is designed to break under pressure for safety.
• Chains can snag or stretch — this is not covered.
• Remove before MRIs or medical procedures.
• Ages 8–15 require a guardian. 16+ only for necklaces.
• Deposits: All deposits are non-refundable under any circumstance. You may reschedule once with 24+ hours’ notice. No-shows or second reschedules will forfeit the deposit.

 

REPAIRS (Non-Permanent Jewelry)

• Free repairs within 14 days.
• After 14 days: $20 + tax inspection fee.
• Gold jewelry or extensive repairs may incur added cost (quoted in advance).
• Turnaround: 7–10 business days approximately. 
• Unclaimed items after 60 days = forfeited.

Warranty Options:

• Basic (Free): 60-day workmanship coverage (excludes damage/loss).
• Extended ($15): 6 months, one-time free re-repair for the same issue. Must be added at time of purchase or booking.

 

PRODUCT RETURN POLICY

Jewelry:

• No refunds.
• Exchange only for defective items within 14 days, unworn in original packaging after our inspection. 

Clothing:

• No refunds.
• Store credit only within 7 days, unworn with tags attached.

Other Items:

• Final sale.
• Store credit issued only at our discretion.

Holiday Purchases:

• Jewelry: Exchange or store credit only (unworn, original packaging).
• Clothing: Must be returned by January 10th.

 

 

 

 SHIPPING & PICKUP

• Standard: $7 | Express: $15 | Rush: +$10
• Pickup available by request and coordination of a mutually agreed upon time. 
• Lori & Co. is not responsible for lost/delayed packages once shipped.
• Orders not picked up within 6 months will be returned to inventory with no refund.

 

 

 

 

APPOINTMENTS

• Deposit required to book.  Deposits: All deposits are non-refundable under any circumstance. You may reschedule once with 24+ hours’ notice. No-shows or second reschedules will forfeit the deposit.
• No-shows or cancellations = deposit forfeited.
• Arrive on time — 10+ minutes late may be rescheduled or canceled.

 

ADDITIONAL POLICIES

• Discount codes do not apply to custom or permanent jewelry.
• We reserve the right to refuse service at our discretion.
• Order cancellations are not accepted once placed.

 

📩 NEED HELP?

DM us or email: customersupport@loriandco.ca

We’re happy to help.